MANAGER, CARGO OPERATIONS Full-Time

Cebu Pacific puts people at the heart of service – be it our customers, clients, partners or employees. Our Customer Service Operations Team is dedicated to delivering exceptional airport and inflight experience, ensuring that we make moments happen at every touchpoint in the passenger journey. Encompassing key areas in Customer Service, Airport Experience, CargoOperations, and Ramp Services, our team is committed to upholding Cebu Pacific’s values for service, operational excellence, and air transport reliability.  

At Cebu Pacific, everyJuan’s moments matter. Join our Customer Service Operations team as Manager, Cargo Operations and create meaningful moments and connections for our passengers. Visit our careers site to learn more about how your moment matters at Cebu Pacific: CEB Careers Site 

Primary Responsibilities: 

• Oversee ground handling operations to ensure compliance with airline standards, safety, and quality requirements.
• Manage station performance through KPIs and SLAs, driving operational efficiency and cost-effectiveness.
• Conduct regular safety inspections, investigations, and enforce safety management systems to ensure a safe working environment.
• Maintain and supervise cargo facilities, infrastructure, and equipment for safety, reliability, and operational readiness.
• Monitor, evaluate, and improve station and personnel performance through audits, feedback, and corrective actions.
• Lead communication, stakeholder coordination, and team leadership to ensure seamless, compliant cargo operations

Qualifications: 

• Must be a College graduate preferably with a course of BSC and BS IE with a minimum of 3 years relevant work experience in cargo or related fields.
• Proven training in cargo handling, dangerous goods, airport ramp safety, and aviation security.
• Strong knowledge of safety management systems, emergency response procedures, and operational standards.

Why Join Us: 

• We are the first Great Place to Work ® certified airline in Southeast Asia. 

• We have been recognized as Best Employer Brand on LinkedIn for two consecutive years. 

• Be part of a forward-thinking team that values innovation and continuous improvement. 

• Play a key role in developing and nurturing the talents that drive our success. 

• Accelerate your career with access to extensive learning programs and leadership development initiatives, all under Ceb U, our corporate university. 

• Enjoy unique employee perks such as free travel for you and your family. Expanded coverage to common law partners and same sex partners! 

• Be assured of a comprehensive healthcare coverage upon hire. 

Note: This position is for an Individual Contributor and will be based in Pasay City, Metro Manila but currently follows a hybrid workplace flexibility arrangement. 

Your moment matters. Be a Moment Maker! 

Cebu Pacific warns the public against fake hiring and training advertisements by unknown groups. We do not require payment from candidates during the recruitment process nor do we require submission of physical application documents. For official information on our job openings, please visit our LinkedIn or career site at CEB Careers Site for reference.