Provide technical support for hardware and software issues, assisting users in person, via phone, or remotely. You will be responsible for setting up and configuring computer systems, applications, and network hardware, ensuring that all IT equipment functions properly. Your role will also include maintaining IT documentation, performing regular system updates, and conducting training sessions for staff on new software and IT procedures. Monitoring and managing IT infrastructure to ensure optimal performance and security will be a key part of your responsibilities. You will troubleshoot network issues, manage user accounts, and ensure data backup and recovery processes are in place. Your proactive approach to identifying potential IT problems and implementing solutions will help maintain a stable and efficient IT environment for the organization.
