Answer customer calls and provide assistance with technical support, billing inquiries, and service issues. Following scripts and guidelines to ensure consistent service, recording call details and escalating complex issues to supervisors, maintaining a high level of professionalism and empathy, and meeting performance metrics and quality standards will be key aspects of your role. You will also be responsible for staying updated on company policies and product knowledge to provide accurate information to customers. Your ability to work in a fast-paced environment and handle a high volume of calls will be essential. Providing excellent customer service will help maintain the company’s reputation and customer loyalty.
Handle customer inquiries and complaints via phone, email, or chat. Providing information about products and services, resolving issues and ensuring...
