Description

The Role

Supports the delivery of superior benefits administration services to WTW clients, including Health & Welfare and Pension plan administration
Provide operational and transactional support including, record keeping, transition processing, and managing other transactional-based services. For transaction-based positions, work requests are typically not received directly from the client but rather through a predefined system or on a predefined schedule. Interaction with the client may be limited to receiving data, e-mails or collecting predefined data
Responsible in upholding the Service Level Agreements (SLAs), tracking volumes, auditing transactions, and achieving a high-level of client satisfaction
Works closely with Admin Leads, Governance Leaders and Operations Supervisor to resolve issues and identify opportunities for increasing the value of the service to the client(s)
The full-time position requires an individual who is comfortable with benefits administration systems and client contact and working as part of a global team with counterparts in North America and India

Key Working Relationships

With Manila, Mumbai and US Operations, Client Delivery Team and Administration Governance in performing day to day benefits administrative work while supporting best practices and improvements to optimize client delivery experience

Key Metrics

Top Competencies Required

Collaboration – Highly demonstrates interpersonal skills and is willing and able to collaborate with stakeholders, leadership, peers and staff. Ability to work independently and on teams, including virtual work teams, with members in different geographic region
Communication – Excellent written and verbal communication
Change and Adaptability – Has a desire to learn, accept new challenges, adapt to change, and have fun
Problem Solving – Strong analytical, integrative, continuous improvement, and problem-solving skills

Qualifications

The Requirements

Ability to gain a strong understanding of the administrative process as it relates to Health & Welfare and Pension benefit plans
Ability to complete WTW Benefits Systems Administrator training program
Strong analytical and problem-solving skills
Strong knowledge of Microsoft Office tools including Outlook, Excel, and Word
Professional and responsible approach to work, clients, and colleagues
Work the third shift, from 8 AM to 5 PM US Central Time
Ability to manage time and work a flexible schedule
Ability to organize and prioritize with strong attention to details
Excellent oral and written communication skills
Ability to work independently and in a team environment with minimal supervision
Ability to complete multiple projects within established deadlines
Work experience with India, US and/or UK counterparts and projects preferred, but not required
College degree
Willing to adhere on a hybrid work arrangement
Willing to operate on a secured and paperless work environment

WTW is an equal opportunity employer

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