Handle customer inquiries and complaints via phone, email, or chat. Providing information about products and services, resolving issues and ensuring customer satisfaction, documenting interactions and updating customer records, and collaborating with other departments to address customer needs will be part of your responsibilities. Participating in training sessions to improve service skills and staying updated on product knowledge will help you provide better support to customers. Your ability to handle difficult situations with empathy and professionalism will be crucial in maintaining positive customer relationships. Meeting performance metrics and quality standards will ensure that the company’s service goals are achieved.
Answer customer calls and provide assistance with technical support, billing inquiries, and service issues. Following scripts and guidelines to ensure...
